“I found the Fusebill Customer Forum both enjoyable and informative, it was great to meet the Fusebill team we’ve been working with, and learn more about Fusebill 2014.”
- Grant Hall, CEO Nuvyyo
It’s been a week since we held the first Fusebill Customer Forum and it was such a success that it’s sure to be the first of many.
Of course, in the age of Skype and video conferencing, in-person customer forums aren’t as popular as they once were, but as our CEO, Steve Adams notes, “It’s always a good thing to get a group of customers together – no matter how much time we spend with clients on the phone and in web meetings, being together in one room promotes a greater understanding, and having the opportunity for face-face contact was fantastic.”
Held at the Fusebill office, the Forum was a half day event and after a catered lunch, a series of workshops were presented; aimed to familiarize Fusebill customers with Fusebill 2014.
The first workshop, Working with Products and Plans focused on the new Fusebill Product Catalog including how to construct products and plans, multi-currency, scheduling, frequencies and specialized scenarios such as orders and contracts. Steve Adams who presented the first workshop was pleased with the reaction from customers of not just his, but all of the presentations. “I was excited about how many “oohs and ah’s” we got during the product presentations, and how many times we answered ‘Yes’ to feature requests. Fusebill 2014 is a huge step forward and a great platform for our clients.”
Chad Veinotte, a Fusebill Sales Engineer led the demonstration showing customers what’s new in Fusebill 2014 and answering questions about the robustness of the new interface. When asked what his favorite part of the event was , Chad replied “It’s always great to stand in front of a group of your customers and describe your product and watch your customers getting excited about how your product is going to help them build their business, work more effectively, and save time and money.”
Next on the agenda was Donna McPhee, a Customer Success Manager who presented a deep dive on working with Fusebill 2014. She covered account level settings, how to create new customers, modify existing customers, add and modify subscriptions and how to work with the Fusebill reporting features. Donna’s favorite part of the forum was also being able to get first hand feedback from clients, “It was great having the customers here and even better getting their feedback about what they saw, positive feedback from actual customers lets us know we are on the right track.”
The last workshop of the day, Fusebill 2014 Business Intelligence and Reporting looked at the powerful business intelligence tools in Fusebill 2014 for delivering customer analytics and insights. The subscription-oriented metrics like churn rates, monthly recurring revenues, customer lifetime value have always been a strength of Fusebill. Now there are far more sophisticated tools to analyze those metrics, and more ways to slice and dice them.
The event ended with an open question and answer session, between the customers and all of the presenters. It was a great day and we would like to thank everyone who participated.
To see Fusebill 2014 for yourself, take a free trial. You don’t need a credit card to sign-up and you’ll have access to a fully featured demo and sandbox environments.