We’re Integrating with Salesforce CRM!

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                            Fusebill will soon be:
Salesforce.com Closing sales, winning deals, and signing up new customers is great for your business, but you may have noticed your finance and billing people aren’t celebrating quite as much as everyone else.

This is because a new customer or sale can mean the beginning of tedious manual processes that often have to be repeated month after month.

But, by bridging the gap between your CRM and your billing with the Fusebill Salesforce CRM integration, these manual processes go away and everyone can enjoy the celebration!
With the Fusebill Salesforce CRM integration application you can create accounts, manage subscriptions, and view customer information without leaving Salesforce CRM. Because the integration is two-way, customer accounts in Fusebill are published to Salesforce CRM and opportunities in Salesforce CRM create billing accounts in Fusebill.

No one will have to duplicate information in both services or make manual updates from one to another because the account synchronization means new customers created in Fusebill are automatically sent to Salesforce CRM with Fusebill account fields and subscription data. Information for existing customers such as status, balance, subscription setting and subscription cancellations is also synchronized.

Billing and finance teams aren’t the only members of your business who will benefit from this integration:

  • Operations and legal will love that security concerns also vanish as credit card information is securely captured by Fusebill and stored in PCI Level 1 compliant facilities.
  • Business owners and administrators can publish your product catalog to Salesforce CRM Products tab and choose what your sales team sees.

And your sales team will love that they can:

  • Manage Fusebill billing accounts
  • See account status, balance, and current subscriptions

All without leaving Salesforce CRM!

We’re very excited about this integration which will be ready in a couple of weeks. More information will be available as we get closer to the release, but if you’d like to participate in our testing you can call 1-888-519-1425 or email sales@fusebill.com

 

What’s on in May?

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This month we are holding two new webinars, An Introduction to Cloud Billing and CRM Billing and Lifecycle Management: Optimizing Your Customer Experience both are free of charge, last about an hour, and will end with a question and answer session.

We hope to see you at one or both!

Introduction to Cloud Billing

SaveYourSeatDate: Thursday May 23rd, 2:00 PM Eastern Time

Overview:
If you’re a subscription based company thinking about moving your billing to the cloud, or if you’re looking for information on what sets a billing platform apart from a payment gateway, this webinar will provide you with a solid understanding of what a cloud billing service is and the benefits it can provide. Register Now! 

You’ll learn:
–  How to manage your recurring billing needs throughout the customer lifecycle.
-  What features to look for when selecting the service that’s right for your business.
-  How a payments platform not only saves, but makes you money.

Featured Speaker:  Donna McPhee is Fusebill’s Customer Success Manager. Donna possesses a great talent for relationship management and spends her days striving to empower customers with the tools necessary to solve internal issues, improve workflows, and drive efficiency.  She has over 15 years’ experience in addressing customer requirements and ensuring a seamless onboard process.

CRM Billing and Lifecycle Management: Optimizing Your Customer Experience

SaveYourSeatDate: Thursday May 30th, 2:00 PM Eastern Time

Overview:
In this live webinar, Fusebill CEO Steve Adams explores the relationship of CRM and Billing Systems. While billing systems were once banished to the back office, they now play a pivotal role in customer lifecycle management for subscription businesses. Your recurring billing system can be tightly integrated to a CRM system like Salesforce; loosely coupled, or actually be used as your subscription CRM.

Topics such as lifecycle emails, customer self-service portals, and customer billing support will be discussed.

This webinar is a must for subscription based businesses looking to create the best customer experience.  Client economics

Featured Speaker:  Steve Adams, CEO Fusebill Steve has over 20 years of experience in leading high-technology and software companies, most recently as VP and General Manager with j2 Global, which acquired Ottawa-based Protus. Steve helped propel Protus into one of the fastest growing companies in Canada, with over 555,000 subscribers, before it was acquired in 2010. Save Your Seat

Fusebill Becomes PCI Level 1 Compliant

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pci

Fusebill is pleased to announce that we have acquired PCI Level 1 Compliance (the same level as banker and payment gateways).  Level 1 is the highest level of compliance offered by PCI Data Security Standard and the only level that requires an annual external review by a Qualified Security Assessor auditor, as well as a quarterly network scan by an Approved Scan Vendor and completion of an Attestation of Compliance Form.

All other levels of PCI compliance require only a Self-Assessment and not an external audit. Fusebill’s auditor isTrustwave.

What does this mean?

What this means is that Fusebill has put every possible safeguard into place to make sure your customer’s credit card information is safe, and we’ve been checked by an outside auditor who ensures all processes are active, and all procedures are complete.

A recent study from ControlScan and Merchant Warehouse shows of the SMB merchants who are compliant, only 39% have the paperwork to support it and  43% became compliant “just by completing the paperwork” which means they took no action or made any purchases. What this shows is how important the external audit is to actual, practical compliance.

Why is it important?

Businesses are being specifically targeted by hackers. A June 2012 study by Visa confirms that attacks against Level 4 and franchise merchants are on the rise in the United States (15% increase in 2011 from 2010). These merchants are an ideal target for automated attacks from cyberspace, because they often fail to implement basic data security best practices.

The correlation between PCI non-compliance and data breaches is well documented and the numbers are staggering as in the Verizon 2012 Data Breach Investigations Report, 96% of victims of a security breach were not PCI compliant.

The cost to your business if you are breached isn’t cheap. The average direct costs of recovering from a security breach average $194 per stolen record, and this doesn’t cover the cost of breach to your reputation. Nothing can make your customers leave in droves like finding out their credit card information was stolen while it was in your care.

How Healthy is Your Subscription Business?

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Is your business healthy?Do you know how healthy your subscription business is?  Recently, Fusebill’s CEO, Steve Adams presented a live webinar that explored the key metrics SaaS companies should monitor to know the answer to this question.

If you’re just looking at today’s revenues, you’re in for some nasty surprises. Churn, Lifetime Value, Monthly Recurring Revenue (MRR), and Customer Acquisition Cost are leading indicators of later revenues.

If you missed this Webinar, you can:

And of course if you’d like to talk to someone at Fusebill (including Steve) you can email info@fusebill.com or call 1-888-519-1425.

Find out about upcoming webinars!

GetApp Gives Fusebill 9/10 Rating

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GetAppFusebill Launches its Automated Billing Software on GetApp and Earns Top Rating

GetApp reviews Fusebill a billing and payments platform that automates billing and invoicing for subscription companies and gives it a 9 out of 10 rating in its Cloud-Business Apps Marketplace.

Read the GetApp press release.

Adobe’s Big Move

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Adobe's big moveOn Monday, Adobe announced its move to the subscription pricing model.  You may be wondering why this is so important, haven’t a lot of the software giants done this? It’s important because unlike the other big software companies, Adobe is moving ALL pricing to subscription and all resources to its Creative Cloud, and is even replacing their famous Creative Suite name with Creative Cloud.

For example, Microsoft offers product like Office as a subscription (Microsoft 365) but you can still buy individual (or perpetual) licenses. Not so with Adobe, moving forward all future releases will be subscription only, which will make the company a true Software-as-a-service or SaaS based business.

Some of the reasons Adobe has given for this move are the same reason why this move to the cloud and to subscription pricing is increasingly on the rise:

  • Ability to respond faster to changes in the marketplace
  • Better ability to control piracy
  • Time and energy to create, upgrade and support multiple products was a distraction.
  • Easier for software engineers

Other reasons not named by Adobe but probably considered:

  • More flexibility in licensing is required in today’s software market.
  • The increase in scalability as a top requirement.

The trend for software companies to move to subscription models has skyrocketed in the past few years.

Over the past three years, subscription licensing models increased from 20% (2009) to 32% (2012) of the total software license market. This transition from traditional perpetual licensing to more flexible models will continue unbroken and reach approximately 50% by 2016. – Forrester, The New Software Paradigm: Buy-, Deploy-, And Pay-As-You-Like, by Holger Kisker, Ph.d., August 1, 2012

With the rise of the subscription economy, Adobe may be the first of their kind to make this move but they certainly won’t be the last. What do you think?

Forty Under 40 Recipients Revealed

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40under40A Parisian-trained baker, an open-source software entrepreneur, a dentist who’s volunteered her services in rural Kenya and the builder behind the largest office tower constructed in downtown Ottawa in more than 25 years are among this year’s Forty Under 40 recipients.

Ottawa Business JournalIncluded on the 2013 list of recipients for the Ottawa Business Journal / Ottawa Chamber of Commerce Forty Under 40 Award  is Fusebill Co-founder, Tyler Eyamie! All of us at Fusebill, an automated, flexible and affordable billing and payment platform for subscription based companies, are thrilled that Tyler has been recognized.

Read the full article here: Forty Under 40 recipients reveal Ottawa’s ‘new economic trailblazers’